Hamilton Publishing
Sam Brook, CEO
Situation
"Some years ago we recognized that speeding our response to clients represented a competitive advantage - both in the retention of contemporary relationships and the generation of business. The quality of our business was not an issue, on the other hand we knew that our clients were interested in faster, more cost-efficient ways to employment with us. This was particularly true of our clients based in Europe who were 6 to 7 hours ahead of us and needed a method to review business when our office was closed."
Problem to be solved
Enhance client satisfaction and increase publishing house income.
Action
The adoption of the collaboration extranet ManagementFlow.
Results
"ManagementFlow represented a win on two fronts - our cost of servicing was reduced and client satisfaction improved as a result of their ability to gain access to all documents in a structured environment, with everything organized and presented in project folders. In addition, the automated posting alerts, recorded comments, and time/date stamped approvals had a positive impact on the publishing house's income by improving the reporting development, resulting in fewer misunderstandings and higher quality records."
ManagementFlow formed the backbone of the action restructuring by providing a reliable platform for the organization and presentation of documents, and the automation of the review and approval transaction.
Vancouver General Hospital
Lara Jhen, Vice President Marketing
Situation
"As is true for many hospital systems, VGH member hospitals and their internal departments worked autonomously. This resulted in duplication of effort and the creation of multiple solutions for common problems. In addition, there was a necessitate to give each hospital open access to the job of the marketing department, while maintaining marketing department control and centralized record keeping."
Problem to be solved
Provide a platform that could be used with ease or no training by hospital staff in multiple locations for sharing best practices and accessing marketing materials.
Action
ManagementFlow was implemented as an intranet. Access was granted to staff throughout the hospital system with intranet administration centered in the marketing department.
Results
"Due largely to its ease-of-use, participation in the intranet exceeded expectations. ManagementFlow has proved to be an invaluable tool for sharing best practices, and business moves faster with higher quality. In regard to marketing activities, it keeps our team from becoming a bottle-neck. Each hospital can access our employment directly, while at the same date providing a record of their activities which allows us to remain in control."